Why was I charged but purchase nothing?

Created by Nguyen Lam Ngoc Anh, Modified on Sun, 21 Apr at 9:36 PM by Nguyen Le

We set your privacy and security as our highest priority. At Sistabag, we prioritize safeguarding against scams and fraudulent activities. To achieve this, we follow strict protocols: we only process payments upon receiving explicit authorization from cardholders, and we employ an internal Fraud Detection system to carefully assess each transaction.


If there is suspicion of fraud, we temporarily pause the payment process to seek further confirmation from the cardholder, taking necessary precautions to protect your interests.


If you notice an unusual charge coming from Sistabag, please Contact us and provide us with the details below so we can quickly investigate the problem and give you the answer:


1. A screenshot of the Transaction history. 


2. The amount you have been charged and the last 4 digits of your card if you use a credit card.


3. Your personal information: email address, phone number,...


4. Description of more details (if any) 


Rest assured, we are fully committed to providing you with the best possible assistance in any situation. Please inform us as soon as possible. We are happy to assist wholeheartedly to untangle and relieve your anxiety.

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