How to modify my order?

Created by Nguyen Le, Modified on Mon, 22 Apr 2024 at 10:36 PM by Nguyen Le

You can modify the shipping address, customized name, phone number or email address, etc. simply by sending your request via this contact form. Please provide all details for your adjustment and your order number.

We try to process our orders extra fast to make sure that they arrive with you as soon as possible so we can't make sure if we're able to change your order address, item variant or quantity.


Therefore, your order is only eligible to be modified within 12 hours after placing the order. After that time, the order is locked for processing and can no longer be adjusted. If this is an important change for you, please reach out to us without delay, we are willing to assist you.

NOTE
  • Pay attention to capitalize the customized name or not and remember to double-check the preview.

  • For modification requests and in the holiday season, orders may reach you a little longer than usual for processing the change.

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