My order was shown “Delivered” but I haven’t received it.

Created by Nguyen Le, Modified on Mon, 22 Apr at 10:54 PM by Nguyen Le

We’re sorry to hear that you haven’t received your order. We understand your concern, and we are here to assist you.

If your tracking information shows that your package was delivered but you can't find it, please check all potential delivery locations at your address.
  • The carrier may have placed it in a more secure location, please check: The mailbox/Porch/Garage/Any areas out of potential weather hazards/Exterior doors and anywhere the package can be placed.

  • Double-check your mailbox as some packages come separately from your regular mail.

  • Check with other people in your home who may have accepted it or your neighbor who may keep it for you.

After looking for the item, if you still can't find it, please contact us. Rest assured that in any case, we will handle and solve the problem for you to ensure that you will receive your order so please message us first if there are any problems.

NOTE: Please keep in mind that you have to provide the exact shipping address to let us check with the shipping carrier about your situation.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article