My order arrived damaged/broken/defective.

Created by Nguyen Le, Modified on Sun, 21 Apr at 9:38 PM by Nguyen Le

We're so sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protected, but we can’t always control what happens in transit. To help us solve this problem quickly for you, please contact and give us: 

  • The damaged item's clear pictures/video 

  • The package's label (printing code) image


Once we receive these details, we will promptly review your case and provide you with the best possible solution to ensure your satisfaction.

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